WHEN WILL I RECEIVE MY ORDER ?
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully placed, it is then submitted to our warehouse where your items are picked, packed, and dispatched. You will receive an email with your package’s DHL (for Turkey UPS) tracking number shortly after the order ships.
Kindly note that orders placed after 11:00 am (GMT +3) are not guaranteed to be sent out the same day they are placed. Additionally, packages are not transported on weekends and local public holidays.
While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside of NEW LOVE’s and its courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.
Feel free to reach out to us if you have any questions about your order’s status; we’re happy to help!
HOW DO I TRACK MY ORDER ?
Within 24 hours of placing your order, after it has been scanned at a DHL (for Turkey UPS) Sorting Facility, you will receive an e-mail from DHL (for Turkey UPS) containing your package’s tracking information.
To track your package, simply use the tracking number provided on DHL’s (for Turkey UPS) official website.
WE DO NOT SHIP ON WEEKENDS.
WE ARE UNABLE TO MAKE CHANGES TO ORDERS ONCE SUBMITTED.
ORDERS WILL BE PROCESS WITHIN 24 HOURS.