You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.

The products must be unused – in its original packaging with hang-tag labels – and still in the same new condition as when the item was received. There must not be any damage also in the packaging.
Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made.
Kindly note that you may be subject for the shipping expenses in returning this package to us.
New Love does not take responsibility for any items lost during the return shipping.

 

CONTACT US:

[email protected]

 

HOW DO I RETURN MY ORDER ?

You need to reach us via an email in which the reason of return takes part. We will process and evaluate the issue as quickly as possible with our specialists. Then you will be having an email from our team about the results of evaluation. In mean time, you need to return your order via our courier DHL.

 

HAVE YOU RECEIVED MY RETURN ?

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.
We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take several business days to complete.
Kindly observe that New Love is not responsible for any items lost during the return shipping if you choose to return the package by yourself. Therefore, we strongly recommend that you return your order using the return label and instructions provided by our customer service. Please submit a request via the link below to receive the necessary details in order to make your return.

 

WHEN WILL I RECEIVE MY REFUND ?

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.
The product(s) must be sent back within 30 days of receiving it. However, it is not an issue if it is received at our warehouse after this period. The products must be unused – in its original New Love packaging with hang-tag labels – and still in the same new condition as when the item was received. There must not be any damage also in the packaging.
If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 10-15 business days.

 

HOW DO I EXCHANGE MY ORDER ?

In the event you are unsatisfied with your purchase and would like to receive a different product, you are most welcome to send back your purchase for a full refund. To ensure that you receive the desired product as fast as possible, please place a new purchase at your own convenience. If you wish to return your order, please contact us; we will be happy to provide you with further instructions.
Kindly note that you may be subject for the shipping expenses in your new order as the amount will be decided by our courier DHL. (for Turkey UPS).